Refund policy

Returns & Refunds

You have 60 days. If something's wrong with your order, we fix it — no charge, no hassle.

ThingsForge is a small shop. Every piece is printed, cleaned up, and packed by a person, and that person reads your email. If your order isn't right, tell us and we'll make it right.

The short version

60 days from delivery to start a return, for any reason
No restocking fees. Ever.
Broken, flawed, or wrong item? We reprint or refund it free — and you don't ship anything back
Changed your mind? Send it back in original condition; you cover return shipping
Refunds go out within 2 business days of your return arriving

If something arrived damaged, flawed, or wrong

This one's on us, and it's easy.

Email info@thingsforge.com with your order number and a quick photo. That's the whole process. We'll send a replacement or a full refund — your choice — and you keep or recycle the original. No return shipping, no forms, no waiting on an approval.

This covers shipping damage, print defects, missing parts, and anything we packed incorrectly. If you're not sure whether something counts, ask. We'd rather look at a photo than have you stuck with something you don't like.

If you changed your mind

Also fine. Within 60 days of delivery:

Email info@thingsforge.com with your order number and let us know what's coming back
We'll reply with the return address and instructions, usually the same day
Pack it up and ship it — return shipping is on you for change-of-mind returns
Once it arrives, your refund goes back to your original payment method within 2 business days

The item needs to come back unused and in its original packaging so we can sell it to someone else. Please wait for our reply before shipping — packages that show up unannounced are hard for us to match to an order.

Sale items are returnable too. A discount doesn't change your rights here.

What we can't take back

Custom and personalized pieces. A print made specifically for you can't go to anyone else, so these aren't returnable for change of mind. But our guarantee still applies in full: if a custom piece arrives damaged, defective, or not to the spec you approved, we'll reprint it or refund you. Made-to-order doesn't mean you're stuck with a bad print.
Gift cards.

That's the entire list.

Exchanges

Want a different size, color, or design? Email us and we'll sort it out directly — usually the fastest path is a refund on the original plus a new order, but tell us what you need and we'll handle the logistics.

Refunds

Once your return arrives, we inspect it and process the refund within 2 business days. You'll get an email confirming it either way. The money lands back on your original payment method, though your bank or card issuer typically takes another 3–10 business days to post it.

If it's been more than 15 business days since we told you the refund was approved and you still don't see it, email info@thingsforge.com and we'll chase it down.

EU and UK customers

If your order ships to the European Union or the United Kingdom, you have the right to cancel within 14 days of receiving it, for any reason and without giving one — this is on top of our 60-day policy, whichever helps you more. Items must come back unused and in their original packaging. Custom and personalized items are exempt from this right under EU and UK consumer law, but our guarantee above still covers any defect.